Canalside Inn Policies

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Welcome! We are grateful that you have chosen to stay@thecanalsideinn.com. All guests must sign this agreement prior to check-in.

We’ve gone digital.  Once this agreement form is signed, you may skip the ‘in-person’ check-in at reception, and go to straight to your room upon arrival, after 3 p.m. There are only a few reasons why you must come to reception before check-in to your room:

– You have a balance to pay. This may occur if you only paid a deposit only,
– You need to pay a pet fee. We simply collect the fees at check-in.
– You’re bringing a furry friend without a crate, and need to borrow one of our crates.
-Typical Office Hours are 8am to 11am & 2:30pm to 5:00pm.  If you need after hour assistance please call/text: 302-226-2006

POLICIES

Rates – Best Available & Specials:

100% Prepayment required. Nonrefundable, no changes, no refund for cancellation.

 

Rates – Standard:

At the time you confirm your reservation, a deposit equal to 1 night room rate plus taxes stay (100% for 1 night stay) will be billed to your credit card. Reservations are not confirmed until the deposit has been processed. Balance due upon arrival in cash, traveler’s checks or credit card. We cannot accept personal or business checks for payment of balance. If you have placed a deposit by credit card, you must bring your credit card with you along with a form of identification with signature.

Changes to a confirmed reservation may be possible, and may incur charges. All changes must be submitted 14 days prior to check in. Cancellations subject to forfeiture of deposit. No refund for early check out.

Extended Check-out fee:

Hotel reserves the right to apply an extended check-out fee for each hour extended beyond 11 a.m. Guests must contact Canalside Inn management to request extended check-out.

Extra Person Fee:

Canalside Inn room prices are based upon occupancy assigned to your room type. Max occupancy is 2 additional person per room. Additional fee may apply, per person, per night. All additional guest must register with reception prior to check-in.

Pet Fee:

A pet fee applies to all pet stays, charged per night; maximum 2 animals per room. A damage deposit is required per animal. All pets must be confirmed prior to arrival, and pets must stay in designated pet friendly rooms. All guests who bring a pet for their stay must read and agree to additional pet policies below.

Age:

All persons 18 and under must be accompanied by parent or guardian. All guests between 18 and 21 years of age must be accompanied by a person of 21 years of age or older.

 

Parking:

Complimentary parking space for one car per room is provided. Guests may not utilize more than one parking space on-site. Additional street parking is available, subject to City of Rehoboth Beach parking enforcement.

 

Pets:

The Canalside Inn loves to host dogs as furry friend guests. Canalside Inn does not accept pets of any other type. We know that you want to enjoy a carefree Canalside Inn experience, and don’t want to leave your furry friend at home. So, just bring your potty-trained, socialized, non-yappy, loved one along for the trip. Aggressive animals are not welcome to stay at Canalside Inn.

Enjoy taking your furry friend for a beautiful waterfront walk along the Canalside, or take them to dog friendly Rehoboth Beach and boardwalk and Dewey Beach to play in the sand. Take note that Rehoboth beach prohibits animals on the beach and boardwalk during summer months, while Dewey Beach allows permitted dogs on the beach before 9 a.m. and after 5 p.m. Check local ordinances for specific restrictions, which may change annually.

All guests being accompanied by their furry friends must stay in designated pet-friendly rooms, agree to the pet-terms and conditions, and pay the pet-fee along with associated security deposit.  Canalside Inn reserves the right to refuse accommodation to any pet at any time prior to or during guest’s stay. Guests may be asked to leave with no refund. Here are some things Canalside Inn needs you to agree to when bringing your furry friend as a guest.

  • Guest must provide names, addresses and telephone contacts of persons responsible for pet during their stay. Contact information must also be displayed and affixed on the cage or kennel, written legibly and durably, and on pet’s travel identification tag.
  • It is the guest’s (pet owner’s) responsibility to keep their pet quiet and respect other guests. If the pet is excitable, or prone to excessive noise making and/or causing property damage, your pet may be required to leave the premises.

We ask that you are present to care for your pet a minimum of every 4 hours.

If a guest’s pet is barking to the disruption of other guests, or causing property damage that is audible, we will call the owners to return to care for your furry friend. Pet owners must take appropriate action to calm their furry friend.  If the guests (pet owners) do not return after being notified, or fail to respond to attempts to be contacted by hotel staff, Canalside Inn will attempt to calm and quiet your pet. Canalside Inn will apply a pet-sitting fee of $40 an hour for every portion of an hour that Canalside Inn staff must be present with your furry friend.

Persistent ‘noise and damage’ violations will cause guests to kennel their furry friend off site. We acknowledge that some guests may elect to simply join their pet in alternative accommodations; and that our nonrefundable policy applies.

  • Furry friends with separation anxiety cannot be left alone.
  • Please use the outside shower to remove salt water and sand after you play outside.
  • Canalside Inn may have special offers to provide pet-sitting and pet-walking services for a fee. Guests may pre-purchase pet-sitting and pet-walking services in advance of their stay. Canalside Inn does not guarantee that pet-sitting and pet-walking services will be available ‘on-demand’, and may not be available during your stay unless pre-purchased. If guests do find themselves in need of pet-sitting and pet-walking services after they have arrived, simply give us a call or come to the reception desk to see if and how we can offer a solution.
  • Bath, wash, and or groom your furry friend within a week of arrival. Have your pet’s nails trimmed before the trip to prevent scratches and property damage to the Canalside Inn.
  • Administer Flea and Tick repellent solutions prior to arrival.
  • There may be other animals at the hotel during your stay. Have fun and allow your dog to mingle with others, only if it is properly socialized. No fighting; keep your animal away from others if it does not socialize well with other animals.
  • Guests must provide and use their own travel crates. It becomes the pet’s “home-away-from-home,” and you can safely leave the pet in it in your room. Ample cross ventilation and a leak proof bottom with an absorbent layer are a must.  To make your pet feel ‘at home’, consider placing its blanket or a favorite toy in the carrier. A large crate may be available for use.
  • All animals must be leased, caged, or crated when in common areas of the hotel.
  • Never let your dog loose in a strange place. Always attach the leash before opening the room door and detach it after the pet is back inside and the door closed. Do not give an excited pet a chance to bolt and become lost it may be gone forever in spite of identification tags.
  • Keep your pet in its cage while you are away from the room, as loose pets may escape when the maid opens the door to clean the room, disturb others, chew on furniture, have an “accident,”. Notify the management if you must leave the pet alone in your room. Expect to pay for any damage it might do.Guests are responsible for using their own materials to clean soiled areas. Using of Canalside Inn linens and towels for clean-up purposes is strictly prohibited and will result in a replenishing charge for each item used in clean-up efforts.
  • Keep strangers, especially children, at a distance if your pet seems to be nervous.
  • Do not permit your pet to do things to antagonize other guests.
  • Clean up after your pet. We understand that mistakes happen, and your pet may urinate, defecate, and cause property damage. Please do not attempt to ‘hide’ the mess, clean it with hotel linens and towels, or do patch work. Straightaway, let the hotel management know what has happened, and we’ll work together to minimize property damage and maintain healthy clean rooms for the remainder of your stay and the future stays of other guests.If guest’s furry friend soils or damages the Canalside Inn, guests lose the privilege of leaving their pets unsupervised at any time. All damages that exceed the amount of deposit will be charged prior to closing the bill, based on repair estimates.
  • Attach pet’s leash firmly to outside of container.

Health

The documents pertaining to your pet’s health are important. You may be asked to show them at any time. Guest should carry shot records that could be available, upon request. Veterinarians typically require shot records if there is a pet emergency.  Any or all of the following may be required:

Health Certificate: Interstate health certificates must accompany dogs entering nearly all states.. In some cases, advance receipt of the health certificate by the destination state’s regulatory agency is a prerequisite to entry of the pet.

The health certificate must include a complete description of the pet, list all inoculations it has had, and state that it is free from infectious diseases.

Rabies Tag: All but four states require dogs to have rabies inoculation. Delaware and local laws usually stipulate that the rabies tag be securely attached to the pet’s collar.

Identification

In addition to permanent identity and rabies tags, both dogs  should be provided with special travel identification tags. Attach pet’s travel identification and rabies tags firmly to its collar. The tag should include the pet’s name, your name and destination address, and the name and address of an alternate person to contact in case you cannot be located.

Please pack a travel kit for your pet, including the suggested items below:

  • Supply of pet’s regular food
  • Can opener if necessary
  • Pet’s food and water dishes
  • Blanket
  • Favorite toy or two
  • A few treats
  • Comb and/or brush
  • A mop-up towel, paper towels or a few newspapers
  • Flea and tick repellent
  • A sedative prescribed by your veterinarian
  • Scooper and plastic bags to clean up after your pet

LAST MINUTE CHECKLIST

  • Travel identification and rabies tags attached to pet’s collar?
  • Necessary health documents and pet’s veterinary record on hand?
  • Pet’s travel kit packed?
  • Water container filled for pet?
  • Stake and long leash in the car? Scooper?
  • Sedative or tranquilizer administered to pet?
  • Cage or carrier

A NEW VETERINARIAN

We recommend locating a competent veterinarian in the local area, prior to your stay. Or, choose one affiliated with the American Animal Hospital Association. There are AAHA hospitals throughout the country; members are required to have especially good training and facilities. When you have chosen one, give the veterinarian office your pet’s veterinary record, or have a new one completed. Having this information on hand will save time and confusion should your pet require emergency or other treatment.

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