inn policies
100% Smoke Free:
The Canalside Inn is dedicated to maintaining a healthy and clean environment for all its guests and staff. To this end, we enforce a strict 100% smoke-free policy across the entire property. This includes all guest rooms, common areas, and outdoor spaces. Any violation of this policy will incur a substantial penalty (see cleaning fees), as we prioritize the comfort and well-being of all our guests.
Existing Reservations
We are unable to offer refunds or reimbursements. Guest who change stay dates must pay the difference in price between existing dates to desired dates. Change Fee will be applied.
Check-In
No changes, refunds or credits made for guests who have already checked-in. The morning of check in we place a $300 hold on all reservations for incidents. We encourage guests with questions regarding upcoming reservations to EMAIL:[email protected] or text 302.246.8110.
Best Available Rate
100% Prepayment required. Non-refundable, no changes, no exceptions. Promo rates are non-refundable.
Refundable Rate
Canalside Inn offers guests the Refundable Rate as a convenient way to book your dates, and the flexibility to modify your reservation if you are unable to travel. At time of booking, Refundable Rate requires a minimum deposit equal to or greater than 1 night room rate plus tax. Full payment due 2 business days prior to arrival. Cancellations or Changes to a confirmed reservation can be made without penalty up to 2 business days PRIOR to check in. Cancellations to confirmed reservations WITHIN TWO business days of check-in subject to forfeiture of deposit equal to one night room rate plus taxes.
Group and Event Rates
Group and events may receive special discounted pricing. Group and event rates require 100% Prepayment to hold room blocks. Non-refundable, no changes, no exceptions. Family Reunion Rates, Wedding Rates, Group Rates, are included in the non-refundable category.
Deposit for Damages and Incidentals
Tax Recovery Fee
Animal and Pet Fees
Pet Fees are not included in rates. If you choose to bring a pet, a pet fee per night will be added to your reservation. Dogs only. No cats. Guest who enter building with cats will be required to vacate premises, without a refund. An animal/pet fee applies to all pet stays, charged per night; maximum 2 animals per room. When outside, dogs must remain on leash at all times. If your dog is aggressive in any way during the stay, you must board your dog elsewhere for the remainder of your stay. A damage deposit is required per animal. All animals/pets must be confirmed prior to arrival, and animal/pets must stay in designated pet friendly rooms. Dogs who can escape need to be in a crate when leaving their dog in the room without supervision. All guests who bring a pet for their stay must read and agree to additional pet policies below. Canalside Inn follows the guidelines for service animals, as set forth in the ADA. Click here for more information. Emotional Support Animals do not qualify for any discounts or waiver of pet fees, as described by the ADA. *Please make sure to bring health records for your dog including rabies vaccine.
Parking
Cleaning Fees
- Bath Towel
- Hand, Face Cosmetic & Towel
- Bathmat
- Robe
- Pillow Case
- Fitted Sheet
- Flat Sheet
- Duvet Cover
- Duvet
- Mattress Cover
Replacement Fees
- Bath Towel: $50.00
- Hand, Face Cosmetic & Towel: $20.00
- Bathmat: $25.00
- Robe: $90.00
- Pillow Case: $20.00
- Fitted Sheet: $50.00
- Flat Sheet: $50.00
- Duvet Cover: $100.00
- Duvet: $150.00
- Mattress Cover: $150.00
Terms and Conditions
Agreement between customer and partners, LLC Canalside Inn
Making a Reservation via Our Own, or the Affiliate's Website
E-Signature
Room Requests
Early Check-in Fee
Early Check-out Fee
Early Guest Fee
Age
Animal and Pet Fees
Pet Fees are not included in rates. If you choose to bring a pet, a pet fee per night will be added to your reservation. Dogs only. No cats. Guest who enter building with cats will be required to vacate premises, without refund. An animal/pet fee applies to all pet stays, charged per night; maximum 2 animals per room. A damage deposit is required per animal. All animals/pets must be confirmed prior to arrival, and animal/pets must stay in designated pet friendly rooms. Dogs who can escape need to be in a crate when leaving their dog. All guests who bring a pet for their stay must read and agree to additional pet policies below. Canalside Inn follows the guidelines for service animals, as set forth in the ADA. Click here for more information. Emotional Support Animals do not qualify for any discounts or waiver of pet fees, as described by the ADA here.
Parking
Use of Facilities, Equipment, Bikes, Chairs, Pool, Hot Tub
Prices
Changes or Cancellations
Prohibited Activities
Pets
The Canalside Inn loves to host dogs as furry friend guests. Canalside Inn does not accept pets of any other type. We know that you want to enjoy a carefree Canalside Inn experience, and don’t want to leave your furry friend at home. Aggressive animals are not welcome to stay at Canalside Inn. All guests being accompanied by their pet must agree to the pet-terms and conditions, and pay the pet-fee along with associated security deposit. Canalside Inn reserves the right to refuse accommodation to any pet at any time prior to or during guest’s stay. Guests may be asked to leave with no refund. Here are some things Canalside Inn needs you to agree to when bringing your furry friend as a guest. Guest must provide names, addresses and telephone contacts of persons responsible for pet during their stay. Contact information must also be displayed and affixed on the cage, written legibly and durably, and on pet’s travel identification tag. It is the guest’s (pet owner’s) responsibility to keep their pet quiet and respect other guests. If the pet is excitable or prone to excessive noise-making and/or causing property damage, your pet may be required to leave the premises. We ask that you are present to care for your pet a minimum of every 4 hours. If a guest’s pet is barking to the disruption of other guests, or causing property damage that is audible, we will call the owners to return to care for your furry friend. Pet owners must take appropriate action to calm their furry friend. If the guests (pet owners) do not return after being notified, or fail to respond to attempts to be contacted by hotel staff, Canalside Inn will attempt to calm and quiet your pet. Canalside Inn will apply a pet-sitting fee of $40 an hour for every portion of an hour that Canalside Inn staff must be present with your furry friend. Persistent ‘noise and damage’ violations will cause guests to kennel their pet off site. We acknowledge that some guests may elect to simply join their pet in alternative accommodations; and that our non-refundable policy applies.
- Furry friends with separation anxiety cannot be left alone.
- Canalside Inn may have special offers to provide pet-sitting and pet-walking services for a fee. Guests may pre-purchase pet-sitting and pet-walking services in advance of their stay. Canalside Inn does not guarantee that pet-sitting and pet-walking services will be available ‘on-demand’, and may not be available during your stay unless pre-purchased. If guests do find themselves in need of pet-sitting and pet-walking services after they have arrived, simply give us a call or come to the reception desk to see if and how we can offer a solution.
- Clean up after your pet. We understand that mistakes happen, and your pet may urinate, defecate, and cause property damage. Please do not attempt to ‘hide’ the mess, clean it with hotel linens and towels, or do patch work. Straightaway, let the hotel management know what has happened, and we’ll work together to minimize property damage and maintain healthy clean rooms for the remainder of your stay and the future stays of other guests.
- If your pet soils or damages the Canalside Inn, you lose the privilege of leaving their pets unsupervised at any time. All damages that exceed the amount of deposit will be charged prior to closing the bill, based on repair estimates.
- Please use the outside shower to remove salt water and sand after you play outside.
Pet Fee
Disputes
Supplier Rules and Restrictions
Separate terms and conditions will apply to your Reservation and purchase of travel-related goods and services that you select. Please read these terms and conditions carefully. You agree to abide by the terms or conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier’s rules and restrictions regarding availability and use of fares, products, or services. We reserve the right to cancel your booking if full payment is not received in a timely fashion. You acknowledge that some third-party providers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier’s conditions of purchase may result in cancellation of your reservation(s) or purchase, in your being denied access to any flights, hotels, or automobiles, in your forfeiting any monies paid for such reservation(s) or purchase, and in Canalside Inn debiting your account for any costs Canalside Inn incurs as a result of such violation. You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of our own, or the Affiliate’s, website. GROUP BOOKINGS. You may not book more than 12 rooms online for the same hotel/stay dates. If we determine that you have booked more than 12 rooms in total in separate Reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit will be forfeited. If you wish to book more than 12 rooms, you must contact Canalside Inn’s travel specialists by phone or by filling out the group travel form online. One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a non-refundable deposit. For each Reservation, you will be charged the amount for the reservation immediately in USD currency. You acknowledge that Canalside Inn pre-negotiates its room rates with hotel suppliers to facilitate the booking of reservations on your behalf. The room rate displayed on our own, or the Affiliate’s, website is a combination of the pre-negotiated room rate for rooms reserved on your behalf by Canalside Inn and the facilitation fee retained by Canalside Inn to compensate us for our services. You authorize Canalside Inn to book reservations for the total reservation price, which includes the room rate displayed on our own, or the Affiliate’s, website, plus tax recovery charges, service fees, and where applicable, taxes on Canalside Inn’s services. You agree that your credit card will be charged by Canalside Inn for the total reservation price. Upon submitting your reservation request you authorize Canalside Inn to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers. You acknowledge that, except as provided below with respect to tax obligations on the amounts we retain for our services, Canalside Inn does collect taxes for remittance to applicable taxing authorities. The tax recovery charges on prepaid hotel transactions are a recovery of the taxes and fees (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc.) that Canalside Inn pays to the State of Delaware and other local jurisdictions for taxes due on the hotel’s rental rate for the room. BKD Partners, LLC d/b/a Canalside Inn are responsible for remitting applicable taxes to the applicable taxing jurisdictions. Canalside Inn does not act as co-vendors with the supplier with whom we book or reserve our customer’s travel arrangements. The actual tax amounts paid by Canalside Inn to the taxing jurisdictions may vary from the tax recovery charge amounts, depending upon the rates, taxability, etc.in effect at the time of the actual use of the hotel by our customers. We retain our fees as compensation in servicing your travel reservation. Our fees vary based on the amount and type of hotel reservation. Sales, use and/or local hotel occupancy taxes are imposed on the amounts that we charge for our services (facilitation fee and/or service fee) in certain jurisdictions. The actual tax amounts on our services may vary depending on the rates in effect at the time of your hotel stay.
Travel Destinations
By offering for sale travel to particular international destinations, Canalside Inn does not represent or warrant that travel to or from such points is advisable or without risk, and is not liable for damages or losses that may result from travel to or from such destinations. Liability disclaimer the information provided to you as part of the services offered by Canalside Inn via our own, or the affiliate’s, website may include inaccuracies or errors, including pricing errors. In particular, Canalside Inn, its subsidiaries and corporate affiliates (collectively, the “BKD PARTNERS, LLC and Canalside Inn companies”) and the affiliates do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel and other travel products displayed via an affiliate’s website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.). In addition, Canalside Inn expressly reserves the right to correct any pricing errors on an affiliate’s website and/or on pending reservations made under an incorrect price. In such event, we will offer you the opportunity to keep your pending reservation at the correct price or, at your option, we will cancel your reservation without any Canalside Inn change or cancellation fees. Hotel ratings displayed via an affiliate’s website are intended as only general guidelines, and the BKD PARTNERS, LLC and Canalside Inn companies and the affiliates do not guarantee the accuracy of the ratings. The BKD PARTNERS, LLC and Canalside Inn companies, the affiliates and their respective suppliers make no guarantees about the availability of specific products and services. The BKD PARTNERS, LLC and Canalside Inn companies, the affiliates and their respective suppliers may make improvements and/or changes on an affiliate’s website at any time. The BKD PARTNERS, LLC and Canalside Inn companies, the affiliates, and their respective suppliers make no representations about the suitability of the information, software, products, and services contained on an affiliate’s website for any purpose, and the inclusion or offering of any products or services on an affiliate’s website does not constitute any endorsement or recommendation of such products or services by the BKD PARTNERS, LLC and Canalside Inn companies or the affiliates. All such information, software, products, and services are provided “as is” without warranty of any kind. The BKD PARTNERS, LLC and Canalside Inn companies, the affiliates, and their respective suppliers disclaim all warranties and conditions that an affiliate’s website, its servers or any email sent from the BKD PARTNERS, LLC and Canalside Inn companies, the affiliates, and/or their respective suppliers are free of viruses or other harmful components. The BKD PARTNERS, LLC and Canalside Inn companies, the affiliates, and their respective suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non-infringement. The carriers, hotels and other suppliers providing travel or other services on an affiliate’s website are independent contractors and not agents or employees of the BKD PARTNERS, LLC and Canalside Inn companies, or the affiliate. The BKD PARTNERS, LLC and Canalside Inn companies and the affiliates are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. The BKD PARTNERS, LLC and Canalside Inn companies and the Canalside Inn affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority. In no event shall the BKD PARTNERS, LLC and Canalside Inn companies, the affiliates, and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of an affiliate’s website or with the delay or inability to access, display or use an affiliate’s website (including, but not limited to, your reliance upon opinions appearing on an affiliate’s website; any computer viruses, information, software, linked sites, products, and services obtained through an affiliate’s website; or otherwise arising out of the access to, display of or use of an affiliate’s website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if the BKD PARTNERS, LLC and Canalside Inn companies, the affiliates and/or their respective suppliers have been advised of the possibility of such damages. If, despite the limitation above, the BKD PARTNERS, LLC and CANALSIDE INN COMPANIES, the Affiliates or their respective suppliers are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the BKD PARTNERS, LLC and CANALSIDE INN COMPANIES, the Affiliates or their respective suppliers liabilities will in no event exceed, in the aggregate, the greater of (a) the transaction fees assessed for your transactions on our own, or the Affiliate’s, website, or (b) One-Hundred Dollars (US$100.00). The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of the BKD PARTNERS, LLC and CANALSIDE INN COMPANIES, the Affiliates, and/or their respective suppliers. INDEMNIFICATION You agree to defend and indemnify the BKD PARTNERS, LLC and CANALSIDE INN COMPANIES, the Canalside Inn Affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of your breach of this Agreement or the documents referenced herein; or your violation of any law or the rights of a third party. GENERAL These Terms & Conditions are governed by the Federal Arbitration Act, federal arbitration law, and for reservations made by U.S. residents, the laws of the state in which your billing address is located, without regard to principles of conflicts of laws. Making a Reservation with Canalside Inn is unauthorized in any jurisdiction that does not give effect to all provisions of this Agreement, including, without limitation, this paragraph. You agree that no joint venture, partnership, or employment relationship exists between you and the BKD PARTNERS, LLC and CANALSIDE INNCOMPANIES as a result of this Agreement or a Reservation. Our performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your Reservation or information provided to or gathered by us with respect to such reservation. If any part of this Agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, the validity, legality and enforceability of the remaining provisions will not in any way be affected or impaired. Our failure or delay in enforcing any provision of this Agreement at any time does not waive our right to enforce the same or any other provision(s) hereof in the future This Agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Canalside Inn with respect to our own, or our own, or the Affiliate’s,, website, our services and your dealings and relationship with us, and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and us. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial, arbitration or any other proceedings to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Fictitious names of companies, products, people, characters, and/or data mentioned on our own, or the Affiliate’s, website are not intended to represent any real individual, company, product, or event. Any rights not expressly granted herein are reserved.
Seller of Travel
Force Majeure
Governing Law
Media Release
1. PARCITICIPATION.
2. GRANTS.
3. RELEASE.
4. NO OBLIGATION TO USE.
5. RELEASOR’S REPRESENTATIONS AND WARRANTIES.
- s/he is, at the execution of this Release, at least eighteen (18) years old and not a minor;
- s/he has the full right and legal capacity to enter into this Release and to grant the rights granted or agreed to be granted hereunder;
- there is no outstanding contract, commitment, agreement, or legal impediment of any kind that conflicts with this Release or that might limit, restrict, or impair the rights granted to the Company Affiliates hereunder;
- the identifying information of the Releasor set forth above is true and correct;
- s/he has entered into this Release freely, voluntarily, and without reliance on any promises, representations, or other statements not contained in this Release; and
- s/he has read and understands this Release.
6. ENTIRE AGREEMENT.
7. ASSIGNMENT.
8. MODIFICATION.
9. NOTICE.
10. GOVERNING LAW.
11. SERVABILITY.
12. COUNTERPARTS/ELECTRONIC SIGNATURES.
13. HEADINGS.
Terms and Conditions: Events, Venue Space, Bus Rental, and Individual Bus Waiver
1. FORCE MAJEURE.
2. AMERICANS WITH DISABILITIES ACT.
3. MISCELLANEOUS TERMS.
- The shipping address is: Canalside Inn, 34 6th Street, Rehoboth Beach DE 19971
- All box labels must contain: Account Name, Event Name (if differs), Event Date, On-Site Contact Name and Catering Manager’s Name.
4. Warranties: Disclaimers and Limitations of Liability.
5. NON DISPARAGEMENT.
6. LICENSE.
7. ASSIGNMENT.
8. MODIFICATION.
9. NOTICE.
10. GOVERNING LAW.
11. SERVABILITY
12. COUNTERPARTS/ELECTRONIC SIGNATURES.
13. HEADINGS
Media Release
Gift Certificates and Giveaways
- Cannot be applied to store merchandise
- Not redeemable for cash
- Non-transferable and resale prohibited
- Buy one get one requires an overnight accommodation to be booked of greater value paid in full to receive complementary night.
- In store merchandise redeemable for 'like' merchandise, based on value of certificate
- Bus complementary service does not include tax, gratuity, service charges, or fuel surplus
- All terms and conditions apply regardless of notification status, i.e., recipients are given terms at time of gift receipt and Canalside Inn is not responsible for email, text, phone missed or ignored notifications.
- All reservations must be made in advance, via direct reservation, through phone or www.thecanalsideinn.com reservation system.
- Taxes and all applicable fees due for every complementary stay, based on date specific room rate
- If a gift certificate is lost, stolen, destroyed or used without permission, a replacement will not be provided in these circumstance
Please note that by submitting this form you are agreeing to the sharing of your information in accordance with our Privacy Policy.